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Terms and Conditions

Last updated: December 2024

Customer Service Contact Details

Email: clarkey23@proton.me

Response time: We aim to respond to all inquiries within 24 hours during business days.

Business hours: Monday to Friday, 9:00 AM - 6:00 PM (EST)

Service Description

heytubby provides daily accountability phone calls for 30 days. Our service includes:

Daily personalized phone calls from a real human
Goal setting and progress tracking
Motivational support and accountability
WhatsApp support between calls

Payment and Service Terms

Service cost: $200 for 30 days
Payment is required upfront before service begins
Service starts the day after payment confirmation and form completion
All payments are processed securely through Stripe

Refund and Dispute Policy

Refund eligibility:

Full refund available within 7 days of service start if no calls have been received
Partial refund available within 14 days of service start (prorated based on unused days)
No refunds after 14 days of service start
Refunds will be processed within 5-10 business days

Dispute resolution:

All disputes must be submitted via email to clarkey23@proton.me
We will investigate and respond to all disputes within 48 hours
If resolution cannot be reached, disputes may be escalated to our management team
We reserve the right to involve third-party mediation if necessary

Cancellation Policy

Service cancellation:

You may cancel your service at any time by emailing clarkey23@proton.me
Cancellation requests must be submitted at least 24 hours before the next scheduled call
No refunds will be provided for the current billing period once service has started
Future scheduled calls will be cancelled immediately upon request

Service termination by heytubby:

We reserve the right to terminate service for inappropriate behavior, harassment, or violation of these terms
In case of termination, a prorated refund may be provided at our discretion
We will provide written notice of termination via email

Return Policy

Since our service is digital and involves personal interaction, traditional returns do not apply. However:

If you're unsatisfied with the service quality, contact us immediately
We will work to resolve any issues and may offer additional support or partial refunds
Feedback is always welcome and helps us improve our service

Privacy and Data Protection

Your personal information is collected solely for service delivery
We will never share your contact details with third parties
Call recordings are not made without explicit consent
You may request deletion of your data at any time

Limitation of Liability

heytubby provides motivational and accountability support. We are not medical professionals, therapists, or financial advisors. Our service is not a substitute for professional medical, mental health, or financial advice.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Continued use of our service constitutes acceptance of any changes.

Questions about these terms?